Returns and warranty

Goods once purchased cannot be returned or exchanged for change of mind. The exceptions are below.

Faulty or damaged on arrival? Check your item when it arrives, before you use it.

Visible damage to the item or its packaging: tell us within 48 hours, send photos of both, and keep the packaging. We need these to claim from the courier.

It does not power on, or does not work as it should: tell us within 7 days.

Either way we arrange and pay for collection, and we repair, replace or refund it, whichever you prefer. Items are inspected when they reach us. If the inspection shows impact damage, misuse, the wrong power supply, or parts missing after use, this cover does not apply and we will quote you before any work.

Every machine is tested before it leaves us and its serial number is recorded on your receipt, so we both know what left the shop.

This covers everything we sell, including items with no manufacturer warranty. Your legal rights apply regardless of these windows.

Manufacturer warranty. Power tools, water pumps and gasoline machinery are generally covered, usually 12 months, set by the brand. Hand tools, consumables and accessories generally are not. WhatsApp us about any specific item and we will tell you what cover it carries.

Fault develops later? Bring the item to us at Jampark Plaza and we will send it to the brand's service centre. If it is covered, they repair or replace it free. If it is not covered, or it is misuse, damage or wear, we will quote you before any work. If the inspection shows it was defective when we sold it, we refund your transport cost too.

Refunds go back to the M-Pesa number or account you paid from, within 7 working days of us receiving the item.

To start a return, WhatsApp us your order number, a photo and what is wrong. We reply within 1 working day.

Nothing here limits your rights under the Consumer Protection Act.

Out of Box Hardware Limited · Jampark Plaza, Ngong Road, Nairobi, Kenya · +254 110 264 532 · info@outofboxtools.com